ALOHA STARTUPS REFUND & CANCELLATION POLICY
Our Commitment
At Aloha Startups, we stand behind the quality of our work. This policy protects both our clients and our business while we deliver exceptional service.
Deposits
- All projects require a 50% non-refundable deposit to begin work
- Deposits secure your spot in our schedule and compensate for initial consultation, research, strategy, and administrative time
- By submitting a deposit, you acknowledge that creative and consulting work has immediate value
Refunds for Services
NO REFUNDS will be issued under the following circumstances:
- After work has commenced – Once we begin your project (including research, strategy, initial drafts, account setup, or any deliverable creation), the deposit and any additional payments are non-refundable
- Custom or Creative Work – All branding, design, copywriting, grant writing, business plans, websites, and creative services are custom-created for you and cannot be resold. These services are non-refundable once work begins
- Digital Products – Handbooks, workbooks, templates, and other digital downloads are final sale and non-refundable once delivered
- Consultation Services – All paid consulting and strategy sessions are non-refundable once the session is scheduled
- Change of Mind – We do not offer refunds for change of mind, change in business direction, or decision not to proceed after work has started
REFUNDS MAY BE ISSUED in these specific cases:
- Before Work Begins – If you cancel before any work has commenced and within 48 hours of payment, we will refund 50% of your deposit minus a $100 administrative fee
- Service Not Delivered – If Aloha Startups fails to deliver agreed-upon services within the timeline specified in your contract (excluding delays caused by client), a prorated refund may be issued
- Technical Issues – If digital products are defective or inaccessible through no fault of the client, we will either fix the issue or issue a full refund
Credits & Refund Alternatives
In situations where a refund is not available, Aloha Startups may, at our sole discretion, offer:
- Account credit valid for 12 months toward future services
- Service substitution of equal or lesser value
- Partial refund minus work completed and administrative costs
Payment Plans:
- If you’re on a payment plan and cancel, all remaining payments become immediately due
- No refunds for payments already made
- Work completed to date will be delivered upon full payment
Cancellation Policy
One-Time Services (Branding, Websites, Grant Writing, etc.):
- Cancellations must be submitted in writing to info@alohastartups.com
- Cancellations before work begins: Subject to refund policy above
- Cancellations after work begins: No refund; you will receive all work completed to date
- You remain responsible for the full contracted amount
Ongoing Services (Social Media Management, Email Marketing Retainers):
- Minimum commitment periods apply (3 months for Starter/Growth plans, 6 months for Authority plans)
- 30-day written notice required for cancellation after minimum period
- Early termination within minimum period: No refund of payments made; remaining balance is due
- Cancellations take effect at the end of the paid period
Client Responsibilities
Clients are responsible for:
- Providing timely feedback, content, assets, and approvals
- Reviewing and approving work within stated timeframes (typically 48-72 business hours)
- Meeting payment deadlines
Timeline Extensions Due to Client Delays:
- If project timelines extend beyond our control due to client delays (late feedback, missing content, slow approvals), this does NOT qualify for a refund
- Projects paused for more than 60 days due to client unavailability may be subject to a restart fee
Revision Policy
- Most services include 2 rounds of revisions as stated in service descriptions
- Additional revisions beyond the included amount are billed at $100 per revision round
- Requests for major scope changes after project start may require a new proposal and additional fees
Chargebacks & Disputes
- Filing a chargeback or payment dispute automatically terminates our service relationship
- All work, files, and access will be immediately revoked
- You waive rights to any deliverables or intellectual property
- We reserve the right to pursue legal action for fraudulent chargebacks
- If you have a concern, please contact us at info@alohastartups.com before initiating a dispute
Force Majeure
Aloha Startups is not liable for delays or inability to perform services due to circumstances beyond our control, including but not limited to: natural disasters, pandemics, power outages, internet service disruptions, or third-party platform failures.
Dispute Resolution
- All disputes must first be submitted in writing to info@alohastartups.co
- We will respond within 5 business days and work toward a resolution
- If resolution cannot be reached, disputes will be handled under Hawaii state law in Honolulu County
.
Modifications to This Policy
Aloha Startups reserves the right to modify this refund policy at any time. Changes apply to new contracts only; existing contracts remain under the policy agreed upon at the time of signing.
Questions?
If you have questions about our refund policy before purchasing, please contact us at:
808-204-9305
alohastartups.co
P.O. Box 11592 Honolulu, HI 96828
Monday–Friday, 9 AM – 4 PM HST