FAQs
GENERAL
What is Aloha Startups and what services do you offer?
Aloha Startups is Hawaiʻi’s all-in-one resource center for new and small businesses. We help entrepreneurs across Oʻahu, Maui, Kauaʻi, and the Big Island launch, grow, and streamline their operations with clear guidance and done-for-you services.
We offer:
- Business Registration & LLC Setup (Hawaiʻi + U.S.)
- WOSB / WBE Certification Support
- Branding & Logo Design
- Website Design + SEO
- Social Media Management + Paid Advertising
- Email Marketing Setup + Automation
- Grant Research & Grant Writing
- Crowdfunding Campaign Setup
- Business Plan Writing & Startup Consulting
- HR, Marketing & Sales Handbooks & Workbooks
How can I contact you?
Where are you located?
We are based on Oʻahu, Hawaiʻi, serving clients island-wide and across the U.S.
All services are available online, with optional in-person meetings on Oʻahu.
SHOP / DIRECT PURCHASE
How do I buy a product?
All digital products handbooks, workbooks, templates, and startup systems can be purchased directly from our online shop. Choose your item → Checkout → Receive instant email download.
What payment methods are accepted?
We accept:
- Credit / Debit Card
- ACH / Bank Transfer
Note: Card payments include a 3% processing fee
Can I get a refund?
- Digital products are non-refundable once downloaded.
- Service-based projects require a 50% non-refundable deposit.
- No refunds once work has begun.
- Credits may be offered at our discretion
Are extra revisions charged?
Yes. Most services include one revision round. Additional revisions are billed separately (typically $100 per extra revision).
CUSTOM QUOTES / HIGH-TICKET SERVICES
How do I request a custom quote?
You can request a quote by:
- Filling out our Custom Quote Form
- Booking a Discovery Call
- Contacting us through our website
Share as much detail as possible budget, timeline, goals, existing branding/website links, preferred platforms, etc
What is included in a discovery call?
Our 20–30 minute discovery call includes:
- Business goals review
- Service recommendations
- Pricing overview
- Timeline estimate
- Q&A
- Clear next steps
How long does it take to receive a quote?
Most quotes are delivered within 1–2 business days. Larger packages (branding, websites, grants, crowdfunding) may take 2–4 business days.
REFUND & POLICY
Most quotes are delivered within 1–2 business days. Larger packages (branding, websites, grants, crowdfunding) may take 2–4 business days.
How long does it take to receive a quote?
- 50% non-refundable deposit required for all service projects
- No refunds once work has begun
- Digital products are non-refundable
- Hawaiʻi GET (4.712%) applies where required
- Late payments incur a 5% late fee after 10 days
How do I agree to the policy at checkout?
Before completing your purchase, you must check a box confirming you have read and agree to:
- Payment Terms
- Non-Refundable Deposit
- Project Policies
- Delivery Timeline Expectations
- This ensures full transparency before work begins.
EMAIL / ACCOUNT
Will I get emails after filling out a form?
Yes, you will automatically receive:
- A confirmation email
- A copy of your form submission
- Next-step instructions
- Any required onboarding forms
- For digital products: download links & usage instructions
- We do not spam. You only receive relevant project communications unless you opt into newsletters.
Do I need an account to buy services?
No account is required. If account access is added in the future, it will allow you to:
- Access downloads
- View proposals & invoices
- Track project status
- Manage ongoing services
Or Reach Us Directly
Phone Number
808-204-9305
Info@alohastartups.co
Website
alohastartups.co