Contact Us

FAQs

What is Aloha Startups and what services do you offer?
 

Aloha Startups is Hawaiʻi’s all-in-one resource center for new and small businesses. We help entrepreneurs across Oʻahu, Maui, Kauaʻi, and the Big Island launch, grow, and streamline their operations with clear step-by-step guidance and done-for-you services.

  • Business Registration & LLC Setup (Hawaiʻi + U.S.)
  • WOSB/WBE Certification Support
  • Branding & Logo Design
  • Website Design + SEO
  • Social Media Management + Paid Advertising
  • Email Marketing Setup + Automation
  • Grant Research & Grant Writing
  • Crowdfunding Campaign Setup
  • Business Plan Writing & Startup Consulting
  • HR, Marketing & Sales Handbooks + Workbooks

 

We specialize in helping Hawaiʻi entrepreneurs overcome overwhelm, get organized, and launch confidently with systems that work.

 

You can reach us anytime at:

Business hours: Monday – Friday | 9 AM – 4 PM HST

We are based on Oʻahu, Hawaiʻi, serving clients island-wide and across the United States.
All services are available online, with optional Oʻahu in-person meetings for branding, consulting, and website handoff.

SHOP NOW / DIRECT PURCHASE

How do I buy a product?

All digital products – handbooks, workbooks, templates, and startup systems – can be purchased directly through our online shop.
Simply choose your item, complete checkout, and your download is sent instantly to your email.

 

We accept:

  • Credit/Debit Card
  • ACH / Bank Transfer

Card payments include a standard 3% processing fee.

Digital products are non-refundable once downloaded.
For service-based projects, the 50% deposit is non-refundable, and no refunds are issued once work begins.
Credits may be offered at our discretion.

Yes.
Most services include one revision round.
Additional revisions are billed depending on the service (typically $100 per extra revision for creative work).

CUSTOM QUOTES / HIGH-TICKET SERVICES

How do I request a custom quote?

You can request a quote by:

  • Filling out our Custom Quote Form
  • Booking a Discovery Call
  • Submitting a request through our website contact page

Share as much detail as possible – budget, timeline, goals, existing branding or website links, preferred platforms, etc.

 

Our 20 – 30 minute discovery call includes:

  • Business goals review
  • Service recommendations
  • Pricing overview
  • Timeline estimates
  • Open Q&A
  • Clear next steps

This ensures you get a roadmap tailored to your business.

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Most quotes are delivered within 1- 2 business days.
Larger packages (branding, websites, crowdfunding, grant projects) may take 2- 4 business days to prepare.

REFUND & POLICY

What is your refund policy?
  • 50% non-refundable deposit is required for all projects
  • No refunds once work has begun
  • Digital products are non-refundable
  • Hawaiʻi GET (4.712%) is applied where required
  • Late payments incur a 5% late fee after 10 days

Before completing your purchase, you must check a box confirming you have read and agree to:

  • Our payment terms
  • Non-refundable deposit
  • Project policies
  • Delivery timeline expectations

This ensures transparency and smooth onboarding.

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EMAIL / ACCOUNT

Will I get emails after filling out a form?

Yes. You will automatically receive:

  • A confirmation email
  • A copy of your form submission
  • Next-step instructions
  • Any onboarding or intake requirements
  • For digital products: download links & usage instructions

We do not spam. You only receive relevant project communications unless you opt into newsletters.

No account is required.